Support

The Technical Support sections gives you access to multiple resources.

Technical Manuals, Drivers and firmware updates are accessible through sales and technical support VIS@sony.com

Product datasheets can be found in the product section of this site, in each product page.

Service and Support

For repair and service of products (In warranty or out of warranty)

FCB, Machine Vision and B2B Camera

Repairs and Service are performed at Vidtek Service in Nevada

• Send the camera to the address below along with a copy of the original invoice/shipping manifest with serial #’s for warranty verification. 
• Vidtek will validate the failure, repair it and send back to you when complete. 
• Please note that since the unit will be repaired no credit will be issued. 
• If out of warranty, you will be notified of the repair costs so you can determine how to proceed.
• If you’d prefer to have an RMA# for tracking purposes you may call  or email Vidtek below: 
  Vidtek Associates NV, Inc.
  1235 Coney Island Drive
  Sparks, NV  89431
  Ms. Danielle Gattone
  (775) 356-8787
  danielle.gattone@vidtek.com